Jobs at IBM : Delivery Manager
Job ID GTS-0492617 Job type Full-time Regular
Work country Tunisia Posted 05-Jun-2012
Work city Tunis Job area Sales
Travel No travel Job category Project Management
Business unit Int Tech Svcs Job role Service Delivery Manager
Job role skillset General
Commissionable/Sales-Incentive jobs only No
This role leads business management activities on a project(s) to ensure that client commitments and financial targets are met. This role is accountable for the successful delivery of a portfolio of several Application Services projects (or sub-projects), or for the delivery of large complex AMS project(s).
They manage the business results and develop solutions to meet financial targets. This role serves as the interface for multiple customers, and makes decisions that can affect multiple projects and/or an entire account. They provide leadership to the project managers and teams and is an advocate for the performance of the project and metrics. They interact with the Project Managers and People Managers on staffing, employee performance, career advancement, skill development and recognition using the IBM HR policies and procedures. This role is responsible for managing the business results, including contract fulfillment, project plans, milestones, deliverables and financial targets for multiple projects. They implement business processes and tools to track and forecast financial metrics accurately at strategic and tactical levels. They manages pre-engagement work which includes defining and closing opportunities, determining engagement scope, pricing and cost projections, securing funding and formulating initial solutions. They develop business, including follow-on work with specific clients and new business in particular markets / industries. They are responsible for assimilating the IBM processes and for implementing Application Development and Maintenance processes and Quality Assurance reviews on the project(s). They identify staffing, based on skills strategy and business opportunities, to meet project or business demands. They exhibit leadership and form strategic relationships with the client to develop integrated business solutions meet the client needs. They are responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for their project, according to their project charter.
Principal Responsibilities, etc.
Leads a project team in delivering solutions according to project charter or contract for clients. This role has overall performance responsibility for managing scope, cost, schedule, and contractual deliverables. This role manages project plan, budget, structure, schedule and staffing requirements, including IBM and client employees and 3rd party vendors. This role requires experience with PM methodologies.
* Bachelor's Degree
* At least 8 years experience in Project Management
* English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.